Centre launches WhatsApp chatbot to create awareness about coronavirus


New Delhi: Facebook-owned messaging platform WhatsApp on Saturday introduced that it has partnered with the Ministry of Health and MyGov to release a helpline quantity to lift awareness and resolution questions about the Covid-19 pandemic.

With over 400 million customers, India is WhatsApp’s largest marketplace globally. The app is deeply penetrated within the nation and is utilized by a majority of Indians.

Starting as of late, WhatsApp customers around the nation can succeed in out to the Ministry of Health on +91 9013151515 for credible knowledge and to test any unsure knowledge on precautionary measures or remedy practices.

To touch the helpline, customers will have to save the WhatsApp quantity of their telephone, after which get started a talk via typing “Hi” and sending it to the quantity, which is able to instructed them to both kind in a question or make a choice from an inventory of ceaselessly requested questions. Depending at the query, customers will obtain verified knowledge within the type of a video, infographic or textual content.

“In instances of world disaster such because the Covid-19 pandemic, it’s crucial that we depend most effective on factually proper and verified knowledge. I commend Facebook for this nice effort to synergise info from credible assets and put it within the public area thru a well-liked messaging platform like WhatsApp. It shall indubitably have a convincing sure affect on public well being. When info are flawed, it leads to panic and takes the type of a vicious cycle. I attraction to other people, transcending all borders, to use precautions which can be being given out thru reputable assets and to no longer get misled via myths which can be circulated via mischievous parts,” mentioned Dr. Harsh Vardhan, Union Minister for Health & Family Welfare, Science & Technology, Earth Sciences in a commentary.

WhatsApp mentioned that the carrier will act as a super useful resource for other people to have get entry to to up to date knowledge at the pandemic.

“Access to credible sources of information is critical to battling coronavirus and is our top priority. We appreciate the opportunity to work with the Ministry of Health and MyGov on this initiative. We encourage users across the country to depend on verified sources for any information during this period” mentioned Abhijit Bose, head of India for WhatsApp.

In addition to the MyGov helpline, customers can succeed in out to the fact-checking neighborhood, whose main points will also be discovered on lately introduced WhatsApp Coronavirus Information hub. People too can obtain well being indicators via messaging WHO at the Health Alert line to be had at whatsapp.com/coronavirus. This is any other step of many who WhatsApp has taken all through the ultimate week to have interaction immediately with more than a few governments and world establishments all over the world for other people to request for info and deal with their queries on coronavirus over WhatsApp.

Ajit Mohan, vice-president and managing director of Facebook India, Ajit Mohan mentioned that the generation can play an overly necessary function in India’s efforts in opposition to the outbreak.

“This unique collaboration with the government across multiple ministries is a strong beginning. And, as a company, we stand ready to help the country in any way we can to support the fight against the spread of the coronavirus,” he famous.

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